Product Information

Q: What sizes do your shoes come in?
A: Our shoes are designed to accommodate a wide range of baby and kids’ sizes. Each product page includes a detailed size guide that can help you choose the perfect fit for your child.
Q: How can I determine the correct shoe size for my child?
A: We provide a detailed size guide on each product page, along with instructions on how to measure your child’s feet accurately. Please make sure to check this guide before ordering to ensure a perfect fit!
Q: Are your shoes safe for my child?
A: Absolutely! All of our product are made from high-quality, non-toxic materials. We take great care to ensure our footwear is not only comfortable but also safe for you child.
Q: Are your shoes suitable for kids with wide feet?
A: Yes, many of our styles are designed to comfortably fit children with wider feet. You can refer to our size guide or contact our customer service team for assistance in finding the perfect style and size for your child.

Ordering and Payments 

Q: What types of payment do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as payments through PayPal.
Q: Is my payment information secure?
A: Absolutely. We use industry-leading encryption and fraud prevention tools to keep your personal and financial information secure. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
Q: How do I place an order?
A: Shopping at our store is easy! Simply select the product you want to purchase, choose the appropriate size and color, if applicable, and click “Add to Cart”. Once you’ve added all items you wish to purchase, go to your cart and click “Check Out”. Follow the prompts to enter your shipping information, choose your payment method, and finalize your order.
Q: How can I track my order?
A: After making a purchase, you’ll receive an email confirmation with a tracking number. You can use this number to track your order on our website under “Order Status” or directly on the carrier’s website.
Q: Can I change or cancel my order?
A: Yes, we understand that sometimes plans can change. That’s why we offer a hassle-free cancellation policy for orders within 24 hours of purchase. If you need to change or cancel your order, please reach out to our customer service team as soon as possible within that timeframe. Please note that once the 24-hour window has passed, we begin processing your order for shipment and it can no longer be altered or cancelled.


Q: How much does shipping cost?
A: We offer Free Tracked Worldwide shipping on orders over $49.99. For orders under $49.99, we charge a flat rate of $4.99 for Tracked Shipping to the US, UK, AUS, IRE, and CA. For other countries, we offer Global Tracked Shipping at $4.99. Please refer to our Shipping Policy for further details.
Q: How long does delivery take?
A: Our delivery times vary based on location. For orders to the US, UK, AUS, IRE, and CA, shipping usually takes between 7-15 business days. For other countries, shipping may take between 10-20 business days. Please note that these times are estimates and actual delivery times may vary.
Q: How can I track my order?
A: After your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or directly on the courier’s website.
Q: Do you ship internationally?
A: Yes, we are pleased to offer global shipping! However, please note that shipping times and rates may vary based on location.
Q: What happens if my package gets lost?
A: We understand how disappointing it can be when a package doesn’t arrive. If your package has been lost in transit, please contact our customer service team. We’ll work with the courier to find a solution, and in many cases, we’ll resend the items to you at no additional cost.

Returns and Exchanges

Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition within 30 days for a full refund or exchange. Please visit our Returns & Refunds page for more information.
Q: How do I return an item?
A: To initiate a return, please contact our customer service team who will guide you through the process. Please have your order number handy. Once we receive the returned item and verify that it’s in its original condition, we will process your refund.
Q: How long does it take to process a refund?
A: Once we have received and inspected your return, we will send you an email to notify you. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Q: What if I received a damaged item?
A: If you receive a damaged item, please contact our customer service team immediately.  We will guide you through the process of returning the item and getting a replacement or refund.
Q: Can I cancel my order and get a refund?
A: Yes, we offer a hassle-free cancellation policy within 24 hours of purchase. If you need to cancel your order, please reach out to our customer service team as soon as possible within that timeframe.

Gift Card

Q: How can I purchase a Gift Card?
A: Purchasing a gift card is easy! Simply visit our Gift Card page, choose the value you wish to gift, and add it to your cart. After checkout, you’ll receive an email with the Gift Card and instructions on how to use it.
Q: How is the Gift Card delivered?
A: Our Gift Cards are delivered digitally via email, immediately after purchase. This email will contain a unique code and instructions on how to redeem it at checkout.
Q: Can a Gift Card be used more than once?
A: Yes, provided there is still a balance remaining on the card. This balance can be used for multiple purchases until fully depleted.
Q: How can I check my Gift Card balance?
A: You can check your Gift Card balance by applying the unique code at checkout. The remaining balance will be displayed before finalizing the purchase.
Q: Do Gift Cards expire?
A: No, our Gift Cards do not expire or decrease in value over time. Use it whenever you like!

Customer Service 

Q: How can I contact customer service?
A: Our customer service team can be reached at support@gigglesandkicks.com or 1 (866) 488-0370  We’re available from Monday - Friday 10-4.