Refund policy
30-Day Money-Back Guarantee Policy
At Giggles & Kicks™, we believe in the quality and craftsmanship of our footwear. As we strive for excellence, we want to ensure that our customers, our valued little explorers and their dedicated parents, can shop with complete confidence.
Within 30 days of receiving your product, you are eligible to return or exchange it under the following conditions:
1. Condition of Item: The product must be returned in new, resalable condition, with no signs of use, damage, or wear that would affect its second sale. All original packaging must be intact, and all tags must be attached.
2. Customer-Caused Damage: We cannot accept returns or exchanges for items that have been damaged by the customer. Any damage incurred during shipping that was not caused by the customer is exempt, and customers may contact customer service directly for returns or exchanges in these cases.
3. Complete Product: Returns and exchanges are only accepted for complete products. Items returned must not be missing any labels, instructions, or pieces.
4. Restocking Fee: Items that have been opened, are no longer in intact packaging, are damaged, or are materially different from how they were shipped may be subject to a restocking fee of up to 50%.
5. Unaccepted Returns: Items not accepted for return will be shipped back to the customer at the customer’s expense.
6. Alternative Refund Method: For some returns, store credit in the form of an e-card may be issued instead of a direct refund.
*Please note that Giggles & Kicks™ reserves the right to deny a refund or exchange for any returned item that does not meet these conditions.*
Who pays for return shipping?
Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping.
However, if you've received a damaged item or something you didn't order, no worries! Just reach out to us within 5 business days at support@gigglesandkicks.com or drop us a message on Facebook/Instagram. The Giggles & Kicks Team will guide you through the next steps and happily cover your return shipping costs.
Once we receive your return, we will promptly issue a refund to the original form of payment or exchange it for the item of your choice. Please note that it may take 2 - 5 business days for the refund to reflect in your account.
Peace of Mind with Our 24-Hour-Hassle-Free Refund Policy
At Giggles & Kicks™, your satisfaction is our top priority. That's why we offer a hassle-free refund policy. If for any reason you need to cancel your order, simply reach out to us at support@gigglesandkicks.com within 24 hours of your purchase, and we will gladly process a full refund. Thank you for choosing Giggles & Kicks.
Please Note
This policy applies only to purchases made on our official website. Items purchased from other retailers, including department stores and specialty stores, must be returned to the store from which it was originally purchased and are subject to the return policy of the originating retailers.
Our Commitment
At Giggles & Kicks™, our goal is to make shopping for your child’s footwear a delightful and worry-free experience. We are committed to upholding this 30-Day Money-Back Guarantee to ensure your peace of mind. We value your trust and promise to stand behind the quality of our products.
Thank you for choosing Giggles & Kicks™. If you have any further questions or need help with your return, please do not hesitate to contact our dedicated customer service team.